Frequently asked
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Is there a free plan?
Yes. The free plan lets you build one CV manually, try one AI CV import and one quiz per month, browse jobs, and use the application tracker. Tailoring, interview practice, and AI job ranking require a paid plan.
Do you offer a free trial?
Paid plans include a free trial. You can cancel any time before it ends and you will not be charged. Trials are limited to one per user; signing up again with a different email or social provider will not reset eligibility.
How does billing work?
Subscriptions are billed monthly via Paddle, our merchant of record. Paddle handles payment processing, VAT/GST, invoicing, and chargebacks. You can change or cancel your plan from the Billing page at any time.
What happens when I cancel?
Your plan remains active until the end of the paid period — you keep access to all your CVs, history, and tracked applications. After the period ends, your account moves to the free plan. We do not delete your data on cancellation.
Do you offer refunds?
Yes, within fourteen days of payment if you have not made meaningful use of the paid AI features that billing period. EU, EEA, and UK consumers also retain their statutory rights — see the Refund Policy page for the full terms and how to request one.
What data do you store?
Your account email (via Clerk), the CVs you create, your interview practice history, tracked applications, and billing records (via Paddle). See the Privacy page for the full list, retention periods, and how to export or delete.
How is AI used?
AI powers CV parsing on import, tailoring suggestions, interview question generation, and best-match job ranking. Your data is sent to our AI processor only when you trigger one of those features, and only the content needed for that request. The processor does not train on this data under our agreement with them.
Can I use LockRole on mobile?
Yes. The web app is responsive and works in any mobile browser, and a native Android app is available on Google Play.